Here at Magnolia Salon & Spa we strive to make the client our number-one concern. We always try to make every client’s service great. However, in those cases when a client is not satisfied with their service we would like to help the client reach their goals in any way we can. Our services are guaranteed for seven days from the service date. Our guarantee is void if the client goes to another salon and has a service on their hair or does any chemical treatments to the hair before we see them within the seven days. The individual case and how the challenge will be handled is at Magnolia Salon & Spa’s discretion.
We require a non-refundable 10% deposit for the full amount of the services for parties of three or more to reserve your appointment.
Parties of five or more will have a 18% gratuity added to the total. The gratuity is not included in the deposit amount. This policy is subject to change according to the discretion of the manager.
If we need to order your extensions we require 50% deposit of the cost of the extensions and tax before we can place the order.
At Magnolia Salon & Spa we always try to offer our clients the best experience possible. We ask that our clients arrive promptly and check-in at the front desk. To ensure that each of our valued customer’s time is respected we ask that you wait until it is your appointment time to begin your consultation.
We are always keeping up on our education to bring you the most up-to-date and current techniques. Sometimes that means we need to close for a day. If we happen to have a class scheduled for our stylists on a business day we will have a sign up two weeks prior to the class and it will be posted on social media.
If for any reason you must cancel an appointment we ask that you call us 24 hours prior to your service.